At Sockets Electric & Supply, we want your shopping experience to be second to none! Whether you need to place an order, track the status of your order, or give us your feedback, we’d love to hear from you.
Our customer service center hours are 9am to 5pm PST Monday through Friday.
For Orders, Questions, or Assistance:
159 S. Lincoln St. / #221
Spokane, WA 99201
-What about pricing, price adjustments, misprints, and errors?
Sockets Electric & Supply reserves the right to change prices, policies, and availability of products. Unfortunately, we do not give price adjustments on any previously purchased item. Sockets Electric & Supply has made every effort to ensure accurate information is presented; omissions and errors are subject to correction..
-What is your shipping policy:
In-stock items will ship within three to five business days via UPS. Once your order ships please allow between two and eight days for delivery.
Standard lead times can vary depending upon the time of year, size of the order and availability of materials. Once we receive your order and payment, we will assemble your order and ship it in between two and four weeks, unless we notify you otherwise. We work extremely hard to turn orders around as quickly as possible. Once we complete your order, please allow between two and eight days for shipping.
Extended Lead Time items are made-to-order and typically ship in 8-10 weeks of ordering, unless we notify you otherwise. Please know that lead times can vary depending upon the time of year, size of the order and availability of materials. Extended lead time items typically arrive via an in-home delivery service or a freight carrier.
We use UPS to ship most In-stock and Standard Lead Time orders within the continental United States. Shipping charges will be added to your order as follows:
Certain items will require an additional Oversized surcharge (due to their size and/or weight). This charge is listed on the items’ product description page under Product Detail and is in addition to the standard shipping charges listed above.
Our shipping charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, related overhead and other expenses.
We are unable to process International web orders. In order to receive an International ship quote, please contact our showroom and provide your full shipping address, phone number and the exact items(finish, cord color, length, etc) and quantity you would like to order
Oversized Shipping Quote
Some of our items are considered oversized because we cannot always ship them at the rates listed above. If your order is oversized one of our sales representatives will contact you with a shipping quote for approval prior to finalizing your order and payment.
Bulky orders with items too large to be dependably and economically shipped by UPS will be shipped with a freight carrier. If your order is oversized, we will contact you and provide you with the best possible delivery rates. We will charge you our actual shipping cost for freight delivery, plus a modest handling and material fee.
In-Home Furniture Delivery
Please call for an in-home delivery quote for all Extended Lead Time furniture. Price varies depending upon the level of service you require, the item(s) and destination.
Please contact us for international shipping rates and provide your full shipping address, phone number and the exact items(finish, cord color, length, etc) and quantity you would like to order.. We will complete the required paperwork to ship our products; however, you are responsible for all additional paperwork, duty and taxes required prior to delivery.
If you need your fixture in a hurry, please call to arrange upgrades to shipping options for an extra charge.
Hawaii, Alaska, US Territories and Canada
Contact us for current shipping rates outside the continental United States.
If you provide us with your e-mail address when you place your order, we can notify you when we ship your package and provide you with the UPS tracking number.
-What is your Freight Damage and Returns Policy?
Please inspect your order the moment you receive it. Our packaging is top-notch but our products are fragile. If an item arrives damaged, please contact Sockets Electric & Supply right away so we can arrange for an exchange. We will issue a Return Goods Authorization (RGA) number and priority-schedule a replacement. Save all cartons, packing materials and your damaged or unwanted item, and we will help determine the best way to return it when you call us.
Your satisfaction is very important to us. Our experience tells us that you will be delighted with your purchase. If however, a purchase fails to meet your expectations, we will gladly exchange or refund the item. We are unable to accept return items that have been installed or items that are not in their original condition. We also cannot accept return any custom-built items.
Please note that we are unable to accept returns on Furniture, as they are all custom, made-to-order items (with the exception of defects or damages). This includes all upholstered items (sofas, chairs, ottomans, slipcovers), beds, dining tables, coffee & side tables and desks. You will have 24 hours after order placement to cancel. After the 24 hour window the order will be considered a Final Sale.
Returns must be made within 45 days of the ship date. You are responsible for all inbound and outbound shipping costs. Before returning the item, contact our Customer Service Department for an RGA number and shipping instructions. Repack the items carefully in the original packing materials, giving each item at least two inches of padding. Unfortunately, we cannot refund items damaged in transit to us, so we suggest purchasing additional insurance when shipping items. Products returned without an RGA number will be charged a 20% restocking fee.
You may not cancel orders that have already been shipped without a cancellation fee. Credit for returned items will be given within 10 days after Sockets Electric & Supply receives the item. The return will be credited to whichever tender was used for the purchase (i.e. credit card, gift card, debit card)
Did we make a mistake on your order? Give us a call right away so we can help remedy the situation. Thanks for your patience and understanding.
If you receive an item that is damaged and/or defective, Sockets Electric & Supply would be happy to exchange your product at no additional cost to you. If you suspect damage upon delivery (for example, if the outer packaging is damaged), please note “Possible Freight Damage” on the delivery receipt. If the product is damaged upon further examination, please contact us as soon as possible.
It is recommended that you look over your products immediately after receipt to ensure that the item is what you expected to receive when you placed the order.
If an item you have purchased is reduced in price within 14 days of your order date, we will happily do a one-time price adjustment for you.